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Open 125av Privacy Policy

This page tells you what we collect, why we keep it, and how you can ask us to change or remove parts of it.

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REQUEST ROUTES

Browse Privacy Contact Paths

If you want to access, correct or remove data linked to your account, start with the channel that fits your situation.

Privacy Email Send us a request if you want to see, correct or remove data tied…
On-Site Form Use the form when you want a written record of the request.
Account Inbox If you are already signed in, message us from your account inbox.
DATA CARE

Switch to 125av Data Safeguards

We keep the policy focused on data minimisation: collect only what is needed, separate wallet records from sign-in details where possible, and limit staff access to a need-to-know basis.

What We Collect

We keep contact, sign-in, device and transaction data only when it is needed to open, run or protect your account. We avoid collecting extra fields that do not help with those tasks.

Cookie Use

Cookies remember your session, language and security checks. They also help us spot abnormal logins and repeat errors, which lets us fix problems without asking you to re-enter the same details each visit.

Account Security

We protect account access with password rules, device checks and step-up verification when something looks unusual. That reduces the chance of private data being exposed through a stolen session or shared device.

Retention

We keep records only for as long as the purpose needs them, such as account operation, dispute handling or legal duties. After that, we delete, anonymise or restrict access depending on what the law requires.

Sharing

When we share data, it is with processors that help us host the service, handle payments or run security checks. They may use it only under our instructions and for the agreed purpose.

Your Requests

You can ask us to read, correct, delete or copy your data, and we will check the request against the account before acting. If a change is limited by law, we will explain the reason in plain words.

Open Privacy Questions on 125av

The questions below cover access, correction, retention, cookie use and the way we handle requests from Malaysia. If a request touches account security or local law, we may ask for extra details before we act. That keeps the record tied to the right account and helps us avoid sending private data to the wrong person. We keep the process simple and reply through the same channel you used.

We keep the contact details, login records, device signals and transaction entries needed to run your account. We do not ask for more than we need, and we use those records for the purposes stated in this policy.

Cookies help us keep you signed in, remember language choices and check for unusual access. We also use them to understand whether the page loads properly on your device, so we can fix errors and keep sessions stable.

Access stays limited to staff who need it for account support, security checks or payment matching, plus service partners who process data on our instructions. We do not share personal records for unrelated use.

We keep records only as long as needed for account operation, dispute handling, legal duties or fraud checks. When that period ends, we delete, anonymise or archive them under restricted access where law requires longer retention.

Yes. If a detail is wrong or outdated, send us the corrected version and we will check the record against the account. Where needed, we may ask for proof so we can update the right file.

When access or eligibility is restricted by local law, we follow the rules that apply in Malaysia and make the service available where law permits. If a request cannot be completed, we will explain the limit and the reason.

Use the privacy email, the on-site form or your account inbox. Include the account name, the request type and any related transaction date if relevant, so we can route it quickly and reply in the same secure channel.

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