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Explore Your Legal Rights at 125av

At 125av, our legal framework covers how your account data is stored, how your rights are protected under applicable Malaysian law, and what obligations we hold as the…

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Browse the Full Scope of Our Policy

125av Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Access to 125av services depends on your local law and is available only where local law permits. Our terms govern how your account is opened, how transactions via Touch 'n Go, GrabPay, Boost dan FPX are recorded, and how disputes are handled. We retain only the

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data necessary to operate your account and process your payments securely. Any personal details you submit during account creation — including your contact information and payment method preferences — are held under our data retention policy and may be updated or removed upon written request. We
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do not sell personal data to third parties. Our terms are updated periodically, and continued use of the platform after a notice of changes constitutes acceptance. If you are unsure whether access is permitted in your jurisdiction, review applicable local regulations before proceeding.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

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Open a Legal Enquiry With Our Team

Need to raise a legal matter, request data access, or clarify a term in our policy?

CARA KAMI MENGENDALIKAN DATA ANDA

See How 125av Handles Your Account and Data

From cookies to account security, here is exactly how we manage the data you share with us — each area governed by a written policy you can request at any time through…

Pengurusan Kuki

We use session and analytics cookies to keep your login active and understand how pages are used. You may adjust cookie preferences via your browser at any time — opting out of analytics cookies does not affect account functionality.

Keselamatan Akaun

Accounts are protected with encrypted passwords and optional two-step verification. We monitor for unusual login attempts and will notify you by e-mel if access from an unrecognised device is detected on your profile.

Penyimpanan Data

Your account data is retained for as long as the account remains active, plus a statutory period required under applicable law. After that window, data is securely purged from our servers unless a legal hold applies.

Maklumat Pembayaran

Payment details linked to Touch 'n Go, GrabPay, Boost dan FPX are processed via encrypted channels and are never stored in plain text. We hold transaction records for the period required under our financial obligations.

Permintaan Perubahan Data

You may request a copy of the personal data we hold, ask for corrections, or request erasure where no legal retention obligation applies. Submit your request through live chat or e-mel with your account reference number.

Pegawai Pematuhan Kami

Our dedicated compliance contact reviews all formal legal and data-privacy requests. Responses are issued in writing within three working days, with a clear explanation of any decision made regarding your account or data.

Switch Through Common Legal Questions

Below are the questions we receive most often about our terms, your rights, and how we handle account and data matters at 125av. Each answer reflects our current policy — if you need further clarification, our compliance team is reachable through the channels above.

Yes. Submit a written data-access request via e-mel or live chat with your account ID. We will compile and deliver your personal data summary within five working days, in a readable format you can review and retain.

Contact our compliance team in writing with your account reference. We will process erasure requests within ten working days where no statutory retention period applies. You will receive written confirmation once deletion is completed.

Our terms apply to accounts held where access is permitted under local law. Whether your use of the platform is lawful depends on the regulations in your specific location — check applicable local law before opening or continuing use of an account.

Transaction records for payments made via Touch 'n Go, GrabPay, Boost dan FPX are retained for the period required under our financial compliance obligations. You may request a transaction history at any time by contacting support with your account details.

Submit a formal written dispute through our complaints form. A reference number is assigned immediately. Our compliance unit reviews the submission and provides a written response within three working days explaining the outcome and any available next steps.

We do not sell or share your personal data with third-party marketing companies. Data is shared only with payment processors such as Touch 'n Go, GrabPay, Boost dan FPX, and only to the extent necessary to complete your transaction securely.

We post a notice on the platform and send an e-mel to your registered address before any material changes take effect. Continued use of the platform after the notice period is taken as acceptance of the updated terms.

Explore Your Legal Rights at 125av

Open a Legal Enquiry With Our Team

See How 125av Handles Your Account and Data

Pengurusan Kuki

Keselamatan Akaun

Penyimpanan Data

Maklumat Pembayaran

Permintaan Perubahan Data

Pegawai Pematuhan Kami

Switch Through Common Legal Questions

01 Bolehkah saya meminta salinan data peribadi yang dipegang oleh 125av?

02 Bagaimana saya boleh meminta data saya dipadam?

03 Adakah terma perkhidmatan 125av terpakai di semua kawasan Malaysia?

04 Apakah yang berlaku kepada rekod transaksi Touch 'n Go atau GrabPay saya?

05 Bagaimana saya boleh membantah keputusan akaun atau tuduhan yang tidak betul?

06 Adakah 125av berkongsi data saya dengan pihak ketiga?

07 Bagaimana saya akan diberitahu jika terma perkhidmatan berubah?

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